Refund Policy

Last Updated: January 2025

1. Introduction

This Refund Policy ("Policy") outlines the terms and conditions under which FLOWCORE HUB - FZCO ("we," "us," or "our") provides refunds for our mobile app marketplace services. This Policy applies to all transactions conducted through our website and services.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this Policy, please do not use our services.

2. General Refund Policy

FLOWCORE HUB - FZCO operates a marketplace. Most of our core services, including app valuations and browsing our marketplace, are provided free of charge. When fees do apply, our policy is as follows:

  • Listing and Acquisition Request Services: Fees for app listings and acquisition requests are non-refundable. However, if you experience problems with our service delivery (such as technical issues, service failures, or errors on our part), we will provide you with one additional service opportunity at no extra charge instead of a refund.
  • We understand that exceptional circumstances may arise, and we will review requests on a case-by-case basis.

All service issue reports and replacement requests must be submitted in writing to our customer service team within the timeframe specified for each service type below.

3. Service-Specific Refund Policies

3.1 Free Services (No Refund Required)

The following service is provided completely free of charge and does not require payment or refunds:

  • Free Mobile App Valuation: Our app valuation tool is completely free to use. No payment is required, and therefore no refunds apply.
  • Browse Listings: Buyers can browse and view app listings on our marketplace at no cost. No payment is required, and therefore no refunds apply.

3.2 App Listing Services

For app listing services:

  • Standard App Listing: Standard listing fees are charged for listing your app on our marketplace. Standard listing fees are non-refundable once your app has been published on our platform.
  • Hot Deal Promotion: Premium listing packages (such as Hot Deal) are charged at a higher rate and provide enhanced visibility and promotion. Hot Deal fees are non-refundable once the premium listing has been activated.
  • Problem Resolution: Instead of refunds, if you experience any issues with your listing (such as technical problems, listing errors, or service failures on our part), we will provide you with one additional listing opportunity at no extra charge. This replacement listing must be used within 90 days of the original issue being reported.
  • To request a replacement listing due to a problem, you must contact us within 30 days of the issue occurring and provide details of the problem.

3.3 Buyer Request Services

Buyer request services may involve fees in certain cases:

  • Request Submission: Buyers may submit requests indicating what they are looking for. We review requests and share matching opportunities when available. We do not guarantee outcomes.
  • Fees: If any fees are charged for request services, they are non-refundable once we begin processing your request.
  • Problem Resolution: If you experience any issues with your request (such as service delivery problems or errors on our part), we will review your case and may provide a replacement opportunity at no extra charge.
  • To report an issue, you must contact us within 30 days of the issue occurring and provide details of the problem.

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, you must:

  1. Contact us in writing at ma@flowcorenow.com
  2. Include your transaction reference number or invoice number
  3. Provide a detailed explanation of why you are requesting a refund
  4. Submit your request within the applicable timeframe for your service type

4.2 Refund Review Process

Once we receive your refund request:

  • We will acknowledge receipt within 2 business days
  • We will review your request and may request additional information
  • We will make a decision within 10 business days
  • If approved, refunds will be processed within 5-10 business days

5. Refund Methods

Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed:

  • Credit card payments will be refunded to the original card
  • Bank transfers will be refunded to the original bank account
  • Other payment methods will be refunded through the original payment processor

Please note that processing times may vary depending on your financial institution. International refunds may take longer to process.

6. Non-Refundable Items

The following items are generally non-refundable:

  • Services that have been fully completed and delivered
  • Digital products and reports that have been accessed or downloaded
  • Administrative fees and processing charges
  • Third-party fees (payment processing, bank charges, etc.)
  • Services cancelled after the agreed cancellation period
  • Fees for services where you have breached our Terms of Service

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • If only a portion of the service has been completed
  • If there are administrative costs that cannot be recovered
  • If the service was partially delivered before cancellation
  • At our sole discretion for exceptional circumstances

8. Disputes and Chargebacks

If you are dissatisfied with our services, we encourage you to contact us directly to resolve the issue before initiating a chargeback or dispute with your payment provider.

If you initiate a chargeback or dispute:

  • We reserve the right to dispute the chargeback with evidence of service delivery
  • We may suspend your account pending resolution
  • We may charge administrative fees for handling disputes
  • Future services may require alternative payment methods

9. Exceptional Circumstances

We understand that exceptional circumstances may arise. We may consider refunds in cases such as:

  • Material errors or misrepresentations on our part
  • Technical failures that prevent service delivery
  • Force majeure events that prevent service completion
  • Documented cases of fraud or unauthorized transactions

All exceptional refund requests will be reviewed on a case-by-case basis at our sole discretion.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Material changes will be communicated to users who have active transactions or accounts.

Your continued use of our services after any changes constitutes your acceptance of the updated Policy.

11. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

Email: ma@flowcorenow.com

Address: 56251, IFZA Business Park, DDP, Dubai Silicon Oasis, Dubai, UAE

We will respond to your inquiry within 2 business days.